CURRICULUM VITAE OF
Eunju Suh

Chaplin School of Hospitality & Tourism Management
Florida International University
3000 N.E. 151st Street, HM 353
North Miami, FL 33181
305-919-4278
suhe@fiu.edu


EDUCATION

Degree

Institution

School

Date

Ph.D. University of Nevada, Las Vegas William F. Harrah College of Hotel Administration 2006
M.S. University of Nevada, Las Vegas William F. Harrah College of Hotel Administration 2002
B.S. Ewha Woman's University College of Business Administration 2000
B.A. Ewha Woman's Univeristy College of Business Administration 2000

EMPLOYMENT RECORD AT FIU

Title

Department

Dates

Assistant Professor Chaplin School of Hospitality and Tourism Management 2007 - Present

EXPERIENCE

Employer

Title

Department

Dates

Florida International University Assistant Professor Chaplin School of Hospitality and Tourism Management 2007 - Present
Florida International University Assistant Professor / Associate Professor Chaplin School of Hospitality Management 2007 - Present
The Venetian Resort Hotel Casino Sr. Marketing Analyst Marketing Department 2006 - 2007
MGM Grand Hotel & Casino Advanced Degree Intern 2005 - 2005
Bininon's Horseshoe Hotel & Casino Marketing Analysis Intern 2004 - 2005
MGM Mirage Corporation Loyalty Marketing Intern 2004 - 2004
University of Nevada, Las Vegas Graduate Student Instructor William F. Harrah College of Hotel Administration 2004 - 2006

PUBLICATIONS IN DISCIPLINE

Published or Accepted Refereed Journal Publications


Suh, E., W. Lee, & J. Zhao (2017). The effects of festival attendees’ experiential values and satisfaction on re-visit intention to the destination; the case of a food and wine festival, International Journal of Contemporary Hospitality Management. .

Suh, E., Alhaery, M. (2016). Customer Retention: Reducing Online Casino Player Churn Through the Application of Predictive Modeling., UNLV Gaming Research & Review Journal, 20(2). http://digitalscholarship.unlv.edu/grrj/vol20/iss2/6. .

Suh, E., Alhaery, M. (2015). Maximizing player value through the application of cross-gaming predictive models, International Journal of Contemporary Hospitality Management, http://www.emeraldinsight.com/doi/abs/10.1108/IJCHM-05-2013-0221. .

Suh, E., M. Alhaery (2015). Predicting customer retention for a hotel-casino property, DMA Analytics Journal, https://thedma.org/wp-content/uploads/DMA-Analytics-Journal-Final1.pdf. .

Suh, E., M. Alhaery (2015). Predicting cross-gaming propensity using E-CHAID analysis, UNLV Gaming Research & Review Journal, http://digitalscholarship.unlv.edu/grrj/vol19/iss1/3. 19 (1) 31-49.

Suh, E., Choi, E. Zhao, J., Joung, H., (2015). Conceptual framework for the relationships among job-training satisfaction, job satisfaction, and turnover intention in foodservice operations, Journal of Culinary Research. .

Suh, E., Dang, T.T, Alhaery, M. (2014). Examining the effects of various promotion types on slot gaming volumes. , International Journal of Hospitality Management. 3768-79..

Suh, E., Erdem, M., & Chatfield, G. (Nov 12 2013). Investigating the U.S. Job Market for Hospitality Educators Before, During, and After a Period of Economic Downturn: An Overview of 2006–2010. , Journal of Teaching in Travel and Tourism. 13 (4) DOI: 10.1080/15313220.2013.839297. .

Tanford S., Suh, E. (2013). How restaurant variety indirectly impacts gaming for different casino worth segments, International Journal of Contemporary Hospitality Management. 25 (3) 328 - 345.

Suh, E., Tsai, H (2013). Examining the relationship between poker and the gaming volumes of Las Vegas Hotel Casinos, Journal of Business Research. DOI: 10.1016/j.jbusres.2012.12.01131.

Suh, E., West, J, & Shin, J (2012). Important future competency requirements for managers in the hospitality industry, Journal of Hospitality, Leisure, Sport and Tourism Education. 11 (2) 101–112.

Suh, E., Tanford, S (2012). The impact of cash vs. complimentary showroom entertainment on gaming volumes, Journal of Hospitality Marketing & Management. 21 (4) 374-394.

Suh, E. (2012). Estimating the impact of free-play coupon value on players' slot gaming volumes, Cornell Hospitality Quarterly. 53 (2) 134-143.

Suh, E., Tanford, S., Singh. A.K (2012). The indirect gaming contributions of cash and comped casino dining: Does complimentary meals pay off at the slots?, International Journal of Hospitality Management. 31 (4) 1303-1310.

Tsai, H, Suh, E., Fong, C (2012). Understanding male hotel spa-goers in Hong Kong., Journal of Hospitality Marketing & Management. 21 (3) 247-269.

Suh, E. (2011). Examining the indirect impact of showroom entertainment on hourly slot gaming volume: The case of a Las Vegas hotel-casino, International Journal of Hospitality Management. 30 (3) 522-529.

Suh, E., Lucas, A.F. (2011). Estimating the impact of showroom entertainment on the gaming volumes of Las Vegas hotel-casino, International Journal of Hospitality Management. 30 (1) 103-111.

Suh, E., West, J.J. (2010). Estimating the impact of entertainment on the restaurant revenues of a Las Vegas hotel casino: An exploratory study, International Journal of Hospitality Management. 29 (4) 570-575.

Suh, E., Erdem, M (2009). Gap analysis as a diagnostic tool for improving the slot play experience. Research note., Journal of Hospitality Marketing and Management. 18 (4) 445-455.

Tsai, H, Suh, E., Kang, B & Yeh, R.J. (2005). Examining the hotel room supply and demand in Las Vegas: A simultaneous equations model, International Journal of Hospitality Management. 25 (3) 517-524.

Suh, E., Love, C, & Bai, B (2005). An examination of the impact of sponsorship on attendees' recognition of sponsors, Journal of Convention & Event Tourism. 6 (4) 27-46.

WORKS IN PROGRESS

Submitted Refereed Journal Publications


Mansousade, S., Moreo, J. & Shuai, Y., Suh, E. The world’s most valuable brands Forbes top 100 list and IACC conference centers. Submitted to IACC.

REFEREED PROCEEDINGS

Suh, E. (2012). An Exploratory study of crossover play between slot and table games, Proceedings of the 2nd Advances in Hospitality and Tourism Marketing & Management Conference-Refereed Track. Corfu Island, GRC, May 31 to June 3, 2012.

Zhao, S, Suh, E., Lee, W. & Zhao, J. (2012). Examining how festival attendees' motivation affects their involvement and satisfaction: Food & wine festival attendees' perspective, Annual Conference of the Travel and Tourism Research. Virginia Beach, Virginia, USA, June 17 to June 19, 2012.

Suh, E. (2012). An exploratory examination of cruise passengers' onboard spending by level of gaming expenditure, Annual Korea Ameria Hospitality & Tourism Educators Association Conference. Las Vegas, Nevada, USA, April 7 to April 9, 2012.

Tanford, S, Suh, E. (2011). The Impact of dining by restaurant type on gaming volumes of casino worth segments, Online proceedings of 2011 International CHRIE Conference-Refereed Trach. Denver, Colorado, USA, July 27 to July 30, 2011.

Suh, E. (2011). Examining the effects of casino promotions on gaming volumes, Online proceedings of 2011 TTRA International Conference. London, Ontario, CAN, June 19 to June 21, 2011.

Wu, H, Suh, E., Zhao, J. (2011). An exploratory study of hospitality student volunteers' motivation and satisfaction in food and wine festivals, Online proceedings of 16th Graduate Student Research Conference. Houston, Texas, USA, January 6 to January 8, 2011.

Suh, E. (2010). Estimating the impact of free-play coupon value on slot player wagering volume, Online proceedings of 2010 International CHRIE Conference-Refereed Track. San Juan, Puerto Rico, USA, July 28 to July 31, 2010.

Choi, E., Suh, E. (2010). The impact of employee training on employee retention in the foodservice industry: Full-time versus part-time employees, Online proceedings of 2010 International CHRIE Conference-Refereed Track. San Juan, Puerto Rico, USA, July 28 to July 31, 2010.

Suh, E. (2010). Estimating the impact of showroom entertainment on the hourly gaming volume of a Las Vegas hotel-casino, CD proceedings of Harrah's Hospitality Research Summit. Las Vegas, Nevada, USA, June 9 to June 11, 2010.

Shin, J., Suh, E. (2009). Important future competency requirements for future managers in the hospitality industry, CD proceedings of 14th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism. Las Vegas, Nevada, USA.

Suh, E. (2009). Estimating the impact of entertainment on restaurant revenues of a Las Vegas Hotel Casino, CD Proceedings of 2009 International CHRIE Annual Conference. San Francisco, California, USA.

Suh, E., Lucas, A.F. (2006). Estimating the impact of entertainment on gaming volume of Las Vegas hotel casinos, Advances in Hospitality and Tourism Research. 1119-28.

Suh, E., Lucas, A.F. (2006). Estimating the impact of entertainment on gaming volume of Las Vegas hotel casinos, Advances in Hospitality and Tourism Research. 1119-28.

Suh, E., Lucas, A.F. (2005). A proposal for determining the impact of monetary and non-monetary promotions on slot machine volume, Proceedings of the 2005 Las Vegas International hospitality and Convention Summit Las Vegas. .

Suh, E., Erdem, M (2005). Comparitive membership analysis via website: Case study of a web-based casino loyalty program., Proceedings of 2004 International CHRIE Annual Conference. .

Myeonge, E., Suh, E. (2005). Database Marketing: The case of Marriott and Hilton, Advances in Hospitality and Tourism Research. 10636-640.

Suh, E., Erdem, M., Lucas, A.F., & Ramdeen, C. (2004). Effects of slot gaming experience on customers' repeat intentions in a Las Vegas hotel and casino, Proceedings of the 2004 Las Vegas International Hospitality and Convention Summit. 257-274.

Suh, E., Ramdeen, C. (2004). Forecasting expenses and sales using regression: Forecasts in a gaming environment., Proceedings of the 2004 Las Vegas International Hospitality and Convention Summit. 275-288.

Suh, E., Erdem, M. (2004). Gap analysis as a diagnostic tool for improving the slot play experience, Proceedings of 2004 International CHRIE Annual Conference. 312-318.

Suh, E., Chae, G (2012 January 3-5). Examining local slot machine players’ loyalty: behavioral and attitudinal, Advances in Hospitality and Tourism Research. .

Suh, E., Alhaery, M. (May 27-31, 2013). Using a CHAID decision tree model to predict cruise passengers' casino gaming propensity, Proceedings of the 15th International Conference on Gambling and Risk Taking . .

Suh, E., Suh, E., Alhaery, M (June 01-05, 2013). Segmentation of the cruise passenger market by expenditure pattern, Proceedings of the 8th CPTHL Symposium: Consumer Psychology of Tourism, Hospitality and Leisure Research. .

Suh, E., Alhaery, M. (May 27-31, 2013). Using a CHAID decision tree model to predict cruise passengers' casino gaming propensity, Proceedings of the 15th International Conference on Gambling and Risk Taking. Nevada, USA.

Suh, E., Alhaery, M. (June 01-05, 2013). Segmentation of the cruise passenger market by expenditure pattern, Proceedings of the 8th CPTHL Symposium: Consumer Psychology of Tourism, Hospitality and Leisure Research,. Istanbul, TUR.

Suh, E., Chae, G. (January 3-5, 2013). Examining local slot machine players’ loyalty: behavioral and attitudinal. , Proceedings of the 18th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism. Seattle, Washington, .

Suh, E., Alhaery, M. (2014). Predicting cross-gaming propensity using CHAID analysis, 20th Asia Pacific Tourism Association (APTA) Annual Conference. .

Suh, E., Alhaery, M (2014). Comparison of decision tree methods for predicting cross-gaming propensity, 2014 International Hospitality Information Technology Association (iHITA) Research Conference. .

Suh, E., Alhaery, M. (2014). Using a decision tree for customer churn prediction at a hotel-casino property, 32nd EuroCHRIE Conference. .

Suh, E., Alhaery, M. (2014). Predicting a casino patron’s true gaming worth: An introduction of lodging effect, 2014 World Hospitality & Tourism Forum . .

Suh, E. (2015). Improving customer retention in the gaming industry with the application of decision tree classifiers, Korea America Hospitality & Tourism Educators Association Conference. .

Suh, E. (June 14, 2015). Applying ensemble classification to customer churn in the gaming industry, The International Hospitality Information Technology Association (iHITA) Annual Research Conference. .

Suh, E. (July 1-3, 2015). Using data mining methods to improve cross-gaming prediction in the gaming industry, The 2015 TOSOK (Tourism Sciences Society of Korea) International Tourism Conference. KOR.

Suh, E. (February 10, 2015). Love your players? - Churn prevention in the gaming Industry. , Direct Marketing Association. .

Beckman, E. & Dowell, L. , Suh, E. (February 25-26, 2016). The segmentation of potential tourists to Cuba by their motivations to travel, The SECSA Federation (ICHRIE). Auburn, Alabama, USA.

Suh, E. (2016). Predicting customer churn in the U.S. Online gaming industry: An application of E-CHAID, The 14th APacCHRIE Conference. .

Suh, E. (2016). Predicting cross-gaming propensity using E-CHAID Analysis, International Conference on Gambling and Risk Taking. .

Suh, E. (2016). Improving customer retention in the gaming industry with the application of predictive data mining analysis, International Conference on Gambling and Risk Taking. .

Suh, E., McKenna, A, Alhaery, M (January 4-7, 2017). Understanding millennials and generational differences in online gaming, Proceedings of the Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism. Texas, .

REFEREED PRESENTATIONS

Suh, E. (2012-2013). An exploratory study of crossover play between slot and table games, Advances in Hospitality and Tourism Marketing & Management Conference. USA, May 31 to June 2, 2012.

E. Suh, Suh, E., Lee, W (2012-2013). Examining how festival attendees’ motivation affects their involvement and satisfaction: Food & wine festival attendees’ perspective, Annual Conference of the Travel and Tourism Research. June 17 to June 19, 2012.

Chae, G. , Suh, E. (2012-2013). Examining local slot machine players’ loyalty: behavioral and attitudinal, Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism. January 3 to January 5, 2013.

Suh, E., Suh, E. Alhaery, M. (2013-2014). Segmentation of the cruise passenger market by expenditure pattern, CPTHL Symposium: Consumer Psychology of Tourism, Hospitality and Leisure Research. June 1 to June 5, 2013.

Suh, E., Alhaery, M. (2013-2014). Using a CHAID decision tree model to predict cruise passengers' casino gaming propensity, 15th International Conference on Gambling and Risk Taking. Las Vegas, Nevada, USA, May 27 to May 31, 2013.

Suh, E., Alhaery, M. (2014-2015). Predicting a casino patron’s true gaming worth: An introduction of lodging effect, 2014 World Hospitality & Tourism Forum. .

Suh, E., Alhaery, M. (2014-2015). Using a decision tree for customer churn prediction at a hotel-casino property, 32nd EuroCHRIE Conference. .

Suh, E., Alhaery, M. (2014-2015). Comparison of decision tree methods for predicting cross-gaming propensity, 2014 International Hospitality Information Technology Association (iHITA) Research Conference. .

Suh, E., Alhaery, M. (2014-2015). Predicting cross-gaming propensity using CHAID analysis, 20th Asia Pacific Tourism Association (APTA) Annual Conference. .

Suh, E. (2014-2015). Love your players? - Churn prevention in the gaming Industry, Direct Marketing Association. .

Suh, E. (2014-2015). Improving customer retention in the gaming industry with the application of decision tree classifiers, Korea America Hospitality & Tourism Educators Association Conference. .

Suh, E. (2014-2015). Applying ensemble classification to customer churn in the gaming industry, The International Hospitality Information Technology Association (iHITA) Annual Research Conference. .

Suh, E. (2015-2016). Using data mining methods to improve cross-gaming prediction in the gaming industry, The 2015 TOSOK (Tourism Sciences Society of Korea) International Tourism Conference. KOR, .

Suh, E. (2015-2016). Predicting customer churn in the U.S. Online gaming industry: An application of E-CHAID, The 14th APacCHRIE Conference. .

Suh, E. (2015-2016). Predicting cross-gaming propensity using E-CHAID Analysis. , International Conference on Gambling and Risk Taking. .

Suh, E. (2015-2016). Improving customer retention in the gaming industry with the application of predictive data mining analysis, International Conference on Gambling and Risk Taking. .

LastName, FirstInitial., (e.g. Smith, J.), Suh, E. (2015-2016). Miami Tourism Research Projects, Greater Miami Convention & Visitors Bureau. March 2016.

PROFESSIONAL HONORS AND AWARDS

  • Award (Service) - Nominated for UGS Provost Award for Mentorship of Graduate Students (July 31, 2011)
  • Award (Teaching) - Nominated for the Faculty Award for Excellence in Research and Creative Activities (July 31, 2011)
  • Award (Research) - Best Paper Award, Best Paper Award at the Asia Pacific Tourism Association (APTA) annual conference (July 4, 2014)
  • Award (Research) - Best paper award at the Korea America Hospitality & Tourism Educators Association Conference (April 18, 2015)
  • Award (Professional Association) - Supervisor, Supervised $3,500 grant for research and student scholarships from International Association of Conference Centers (April 16, 2015)
  • Award (Research) - Nominated for the Faculty Award for Excellence in Research and Creative Activities (March 31, 2014)

OTHER PROFESSIONAL ACTIVITIES AND PUBLIC SERVICE

Professional Activities

  • Editorial board member for the Korean Journal of Hospitality Management. 2011 - 2015
  • Ad-hoc reviewer for International CHRIE Conference-Refereed Track. 2010 - 2014
  • Ad-hoc reviewer for Society for Marketing Advances. 2011 - 2011
  • Ad-hoc reviewer for Journal of Business Research. 2011 - 2011
  • Ad-hoc reviewer for International Journal of Contemporary Horpitality Management. 2011 - 2016
  • Ad-hoc reviewer for International Journal of Hospitality Management. 2010 - 2016
  • Ad-hoc reviewer for Cornell Hospitality Quarterly. 2009 - 2016
  • Ad-hoc reviewer for Korea American Hospitality & Tourism Educators Association. 2011 - 2016
  • Book Reviewer for Principles of Casino Marketing. 2009 - 2009
  • Book Reviewer for Introduction to Casino Managment. 2012 - 2012
  • Session moderator at the 14th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Las Vegas, NV. 2009 - 2009
  • Ad-hoc reviewer for International Journal of Hospitality and Tourism Administration. 2013 - 2015
  • Book Reviewer for Marketing Management: The Big Picture. 2013 - 2013
  • Co-advisor for Hospitality Marketing Club . 2012 - 2014
  • Assisted Institute for Hospitality and Tourism Education and Research (IHTER) for the development of a casino management program . 2013 - Present
  • Participated in the BBC Open House and Chaplin School Reception for prospective hospitality students. September 21, 2013 - September 21, 2013
  • Developing a marketing plan for the FIU Kovens conference center . 2013 - 2014
  • Co-advisor for the HSMAI-FIU Student Chapter Opening Event. 2014 - 2014
  • Ad-hoc reviewer for Journal of Travel & Tourism Marketing . 2014 - 2016
  • Ad-hoc reviewer for Asia Pacific Tourism Association (APTA) Annual Conference . 2014 - 2015
  • Ad-hoc reviewer for Asian Journal of Political Science . 2014 - 2015
  • Ad-hoc reviewer for Tourism and Hospitality Research . 2014 - 2015
  • Ad-hoc reviewer for Asia-Pacific CHRIE Conference-Refereed Track . 2014 - 2015
  • Ad-hoc reviewer for International Hospitality Information Technology Annual Conference. 2014 - 2016
  • Ad-hoc reviewer for Journal of Hospitality Marketing and Management . 2011 - 2015
  • IACC researc project_faculty supervisor. 2015 - 2015
  • Book Review: Quantitative Research Methods in Consumer Psychology (proposal) by Paul Hackett . 2015 - 2015
  • Ad-hoc reviewer for o Academy of Global Hospitality & Tourism Conference . 2016 - 2016
  • Ad-hoc reviewer for UNLV Gaming Research & Review Journal. 2015 - Present

Service to the Community or Public

  • Student Mentoring at Alonzo and Tracy Mourning Senior High School - Assisted in developing students marketing plans for marketing competition. January 1 to January 31, 2011
  • The Dr. Antonio Jorge Social and Economic Development Council for Miami-Dade County - Attends monthly meetings to discuss community development and improvement issues. February 1 to July 31, 2015
  • Annual Expedia Market Forum - Represented FIU-CSHTM at the event and helped the event by organizing a group of student volunteers. August 12 to September 13, 2012
  • Hospitality Sales & Marketing Association International (HSMAI) - Represented FIU with CSHTM Master's program students. August 22 to August 22, 2013
  • Annual meeting of the FIU Korean alumni association - Assistance. December 1 to March 31, 2013
  • Assisted George Corton, Assistant Vice President, FIU Development - Attended meetings to discuss potential industry-academia joint projects with Atlantico Rum. October 27
  • Kovens Conference Center Marketing Plan Project - Develop marketing plans and business strategies for the Kovens Conference Center at FIU, numerous meetings with staff members and assistance with marketing plan development. December 2 to April 30, 2014
  • IHTER Intern Search - Assisted IHTER Intern Search. April 1 to April 29, 2014

Service to the University

  • Faculty Senate Library Committee - . 2009 - 2011
  • Global Learning Curriculum Committee - . 2009 - 2010
  • Faculty Awards Nomination Committee - . 2011 - 2011
  • Journal Ranking Commitee - . 2008 - 2008
  • CSHTM Graduate Curriculum Committee - Member. 2012 - 2015
  • University Sabbatical Leave Committee - Member. 2013 - 2014
  • FIU I-Real (Integrating Research, Engagement, Assessment and Learning) Project - Member. 2013 - 2014
  • CSHTM screen & search committee: Associate Dean-Academics - Member. 2013 - 2014
  • CSHTM screen & search committee: Assistant Professor in Marketing - Member. 2014 - 2014
  • CSHTM screen & search committee: Event Management - Member. 2014 - 2015
  • CSHTM screen & search committee: Strategic Management - Member. 2014 - 2015
  • Third-Year Tenure Review Committee - Member. 2014 - 2014
  • Third-Year Tenure Review Committee - Member. 2014 - 2014
  • CSHTM screen & search committee: Food Science - Member. 2014 - 2015
  • CSHTM screen & search committee: Tourim Development - Member. 2014 - 2015
  • CSHTM screen & search committee: Tourism Economics - Member. 2014 - 2015
  • CSHTM screen & search committee: Accounting/Finance/Analytics - Member. 2014 - 2015
  • CSHTM screen & search committee: Associate Dean-Academics - Member. 2014 - 2015
  • Non-Tenure Track Faculty Promotion Review Committee - Member. 2014 - 2015
  • University undergraduate curriculum committee - Member. 2014 - 2015
  • University Curriculum Committee - Member. 2014 - 2015
  • Tenure Track Faculty Promotion Committee - Member. 2014 - 2016
  • CSHTM Undergraduate Curriculum Committee - Member. 2014 - 2015
  • University Graduate Council - Member. 2015 - 2016
  • CSHTM screen & search committee: Finance - Member. 2016 - 2016
  • CSHTM screen & search committee: Data Analytics - Member. 2016 - 2016
  • CSHTM Emeritus Faculty Committees - Chair. 2016 - Present
  • CSHTM Curriculum Committee for Data Science with Hospitality Track - Member. 2016 - Present

PROFESSIONAL MEMBERSHIPS

  • Council on Hotel, Restaurant, and Institutional Education (CHRIE) - Member - (2004 - 2017)
  • Council on Hotel, Restaurant, and Institutional Education (CHRIE) - Member Florida & Caribbean Chapter - (2009 - Present )
  • Korea America Hospitality & Tourism Educators Association - Member - (2012 - 2016)
  • Hospitality Forum - Member - (2012 - 2015)
  • Hospitality Financial and Technology Professionals (HFTP) - Member - (2014 - 2016)
  • Asia Pacific Tourism Association - Member - (2014 - 2015)

COURSES TAUGHT

  • Hospitality Marketing Strategy
  • Research and Statistical Methods
  • Marketing Management
  • Hospitality Industry Research Project
  • Marketing Management
  • Hospitality Industry Research Project

AREAS OF EXPERTISE

  • Casino Operations & Marketing
  • Data Mining
  • Hospitality Marketing
  • Predictive Analytics