CURRICULUM VITAE OF
Miranda Kitterlin

Chaplin School of Hospitality & Tourism Management
Florida International University
3000 N.E. 151st Street, HM 337
North Miami, FL 33181
305-919-4424
miranda.kitterlin@fiu.edu


EDUCATION

Degree

Institution

School

Date

Ph.D. University of Nevada Las Vegas William F. Harrah College of Hotel Administration 2010
M.S. University of Louisiana at Lafayette B. I. Moody III College of Business Administration 2005
B.S. University of Louisiana at Lafayette B. I. Moody III College of Business Administration 2003

EMPLOYMENT RECORD AT FIU

Title

Department

Dates

Assistant Professor 2011 - Present

EXPERIENCE

Employer

Title

Department

Dates

Florida International University Assistant Professor 2011 - Present
James Madison University Assistant Professor 2010 - 2011
University of Nevada, Las Vegas Food and Beverage Adjunct Professor & Graduate Assistant 2007 - 2010
University of Louisiana Lafayette Hotel, Restaurant, and Tourism Management Instructor Hospitality and Marketing 2005 - 2009
St. Landry Accelerated Transition School Hospitality and Tourism Instructor 2003 - 2005
Holiday Inn Express Director of Sales, Front Desk Agent 1999 - 2000
The Press Box Bar & Grill Assistant Manager, Office Manager 1998 - 2000

PUBLICATIONS IN DISCIPLINE

Published or Accepted Refereed Journal Publications


Williams, J.,, Kitterlin, M., Brown, E., Kitterlin, M., & Benjamin, S. (2018 ). Intramural sports’ participation produce self-efficacy in hospitality leaders., Journal of Hospitality and Tourism Management. 3441-47.

Wang, Y., , Kitterlin, M., Kitterlin, M., & Williams, J. (2018 ). Hospitality Cooperative Education: What are the Benefits for Industry Partners?, Journal of Hospitality and Tourism Education. 30 (2) 127-133.

Cain, L., , Kitterlin, M., Kitterlin, M. (2018 ). Mind the gap: Promoting gender equality in hospitality., Hotel Business Review: Hotelexecutive.com.. .

Kitterlin-Lynch, M.,, Kitterlin, M., Thomas, L. Y., & Cain, L. N. (2018). A comparative exploration of foodservice workers’ illicit drug use., Perspectives in Asian Leisure and Tourism. 3 (1/3) 1-39.

Kaminski, K.,, Kitterlin, M., Kitterlin-Lynch, M., Cain, L. & Beckman, E. (2018). Drug use and its perceived consequences: A comparison of food service and non-food service employees. , International Journal of Hospitality Management.. .

Kitterlin, M., Kitterlin, M. (2018). Millennial Workers: The Best Strategies That We Have Learned. , Hotel Business Review: Hotelexecutive.com.. .

Cain, L., Kitterlin, M. (2017). The Great Balancing Act: 5 Ways to Promote Work Life Balance, Hotel Business Review: HotelExecutive.com. .

Thomas, L., Kitterlin, M. (2017). An empirical investigation of illicit drug use and its influences on hospitality sales productivity: a phenomenological approach. , Journal of Contemporary Management. .

Wang, Y., Kitterlin, M., Williams, J. (2017). Hospitality cooperative education: what are the benefits for industry partners?, Journal of Hospitality and Tourism Education . .

Kitterlin, M.,, Kitterlin, M., Cain, L., (2017 ). Foodservice employment and alcohol abuse among hospitality management students., Journal of Foodservice Management & Education. 11 (1) 14-22.

Cain, L.,, Kitterlin, M., Kitterlin, M., Cain, C., & Agrusa, J. (2017 ). Heavy alcohol use, job satisfaction, and job escapism drinking among foodservice employees: A comparative analysis. , International Journal of Hospitality & Tourism Administration. .

Kitterlin, M., Tanke, M., & Stevens, D. (2016). Workplace bullying: lessons from the special events industry. , Event Management . 20 (3) .

Kitterlin, M., Tanke, M., & Stevens, D. (2016). Workplace bullying in the foodservice industry., Journal of Foodservice Business Research.. 19 (4) 413-423.

Remington, J., Kitterlin, M. (2016). Still pounding on the glass ceiling: a study of female leaders in hospitality, travel, and tourism management, Journal of Human Resources in Hospitality and Tourism. .

Kitterlin, M. (2016). Our duty as reviewers. , CHRIE Communique. 30 (3) 8.

Kaminski, K., Kitterlin, M. (2016). American tourism travel to Cuba: A case study, Journal of Hospitality and Tourism Cases. .

Kitterlin, M. (2016). Research! What is it good for? , CHRIE Communique. .

Ghanian, M., Kitterlin, M., Ghoochani, O., Jahangiry, S., Zarafshani, KI., & Azadi, H. (2015). Attitudes of agricultural experts toward genetically modified crops: a case study in southwest Iran, Science and Engineering Ethics. .

Kitterlin, M. (2015). Debunking Millennial Myths, Leisure & Hospitality International. .

Kitterlin, M., Curtis, C., & Cervera, A. (2015). Workplace Substance Use and Acceptance among Nightclub Employees: A Qualitative Investigation, Tourism Analysis . .

Kitterlin, M. (2015). Millennials: Now that we have them, how do we keep them?, HotelExecutive.com . .

Thomas, L., Kitterlin, M., Moll, L. (2014). Pre-employment drug-testing for hospitality sales positions: Who’s buying in? , Journal of Human Resources in Hospitality & Tourism. 13 (3) .

Kitterlin, M., Yoo, M. (2014). Festival motivation and loyalty factors, Tourism & Management Studies. . .

Moll, L., Kitterlin, M., Williams, J. (2014). Sex Always Sells? Stripping the Facade Surrounding Vice Tourism in a Recession, Tourism and Hospitality Research . .

Kitterlin, M., Dodge, C. (2014). Social recruitment in hospitality: #Helpwanted, Hotel Business Review: Hotelexecutive.com. https://www.hotelexecutive.com/business_review/3791/social-recruitment-in-hospitality-helpwanted.

Kitterlin, M., Song, M., & Dodge, N. (2014). Millennial job placement in the hospitality industry: What your students don’t know may hurt you., Quarterly Review of Business Disciplines.. .

Kitterlin, M., Moll, L. & Moreno, G. (2014). Foodservice employee substance abuse: Is anyone getting the message?, International Journal of Contemporary Hospitality Management. 27 (5) 810-826.

Zhent, T., & Farrish, J., Kitterlin, M., Farrish, J. (2014). Performance trends of hotels and casino hotels through the recession: an ARIMA with intervention analysis of stock indices, Journal of Hospitality Marketing & Management.. .

Zeng, E., Kitterlin, M., Thomas, J., Chang, S., & Williams, J. (2014). Bitcoin: Legal issues and usage in the hospitality industry, Journal of Hospitality and Tourism Cases. .

Kitterlin, M., Williams, J., & Zheng, T. (2014). Winning the Job Placement Competition: Industry’s Message, and Academia’s Response, Journal of Hospitality and Tourism Education . 27 (3) 129-134.

Kitterlin, M., Moll, L. (2013). Employee attitudes towards pre-employment drug-testing in the full-service restaurant industry, Journal of Foodservice Business Research. 16 (3) .

Kitterlin, M. (2013). Dealing with the millennial labor pool. , Hotel Business Review: Hotelexecutive.com. . .

Kitterlin, M. (2013). Keeping the Fire Alight: Understanding and Preventing Burnout, HotelExecutive.com. .

Kitterlin, M., Tanner, J., & Agrusa, J. (2012). Practical work experience and alcohol use among Hospitality Management students. , Journal of Foodservice Management & Education. .

Kitterlin, M., Moll, L. (2012). Organizational Behavior: A Skills-Based Approach , (customized textbook). .

Beverly, D., Kitterlin, M., Williams, J. (2012). Leaders exhibiting high emotional intelligence are more dedicated to their job performance. , Open Journal of Leadership. .

Kitterlin, M., Moll, L. (2012). Chemical screening in foodservice: To test, or not to test? , FIU Hospitality Review. 30 (1) .

Yoo, M. , Kitterlin, M. (2012). Maintaining your loyal customers during hard times: An observation from the gaming industry, FIU Hospitality Review. 30 (1) .

Stevens, D., Kitterlin, M., Tanner, J. (2012). Assessing the impact of learning styles for hospitality management undergraduates. , The Consortium Journal of Hospitality and Tourism. 17 (1) 1-23.

Kitterlin, M., Moreo, P. (2012). Pre-employment drug-testing in the full-service restaurant industry and its relationship to employee work performance factors, Journal of Human Resources in Hospitality and Tourism. 11 (1) 36-51.

Hertzman, J., Kitterlin, M., Farrish, J., & Stefanelli, J. (2011). The effect of food-safety education on the food safety knowledge, attitudes, and practices of university students. , Journal of Hospitality & Tourism Education. 23 (1) 18-27.

Kitterlin, M. (2011). Conference report: The International CHRIE 2011 conference “Elevating Educators and Industry to New Heights in Hospitality and Tourism” July 26-30, 2011, Denver, Colorado. , The Journal of Teaching in Travel and Tourism. 11 (4) 392-394.

Cormany, D., Kitterlin, M. (2011). Food service, meet your new patron, the medical traveler., Medical Tourism Magazine. .

Kitterlin, M. (2011). The 15th annual graduate student research conference in hospitality and tourism, January 7-9, 2010, Washington, DC, Journal of Teaching for Travel and Tourism. 10 (3) 284-286.

Kitterlin, M. (2010). How the economic recession has changed HR management in lodging. , Hotel Business Review: Hotelexecutive.com. .

Kitterlin, M., Erdem, M. (2009). A qualitative assessment of employee attitudes towards pre-employment drug-testing in the full-service restaurant industry, The Consortium Journal of Hospitality and Tourism. 14 (1) 5-21.

Erdem, M., Kitterlin, M., Hertzman, J., & Cho., S. (2009). Identifying training needs of foodservice employees: A qualitative approach, Journal of Business and Behavioral Sciences. 21 (1) 80-90.

Agrusa, J., Kitterlin, M., Maples, G., & Tanner, J. (2008). Sensation seeking, culture, and the valuation of experiential services., Event Management, an International Journal. 11 (3) 121-128.

WORKS IN PROGRESS

Submitted Refereed Journal Publications


REFEREED PROCEEDINGS

Kitterlin, M., Thomas, L. (2012). Marketability of hospitality graduates: Are we producing what recruiters want?, 2012 International CHRIE Conference. Providence, Rhode Island, USA.

Kitterlin, M., Thomas, L. (2012). Preparing doctoral students for the classroom: Will the teachers be ready to teach? , 2012 International CHRIE Conference. Providence, Rhode Island, USA.

Kitterlin, M., O'Fallon, M. (2011). Screening for Illegal Substance Abuse in the Full-Service Restaurant Industry: An Exploration of Personality Traits among Employees, 2011 International CHRIE Conference. Denver, Colorado, .

Kitterlin, M., O'Fallon, M. (2011). Illegal Substance Abuse Among Food Service Employees: A Social Learning Perspective., 2011 International CHRIE Conference. Denver, Colorado, USA.

Ahlgren, M., Kitterlin, M., Farrish, J. (2011). The Effect of Televising Player Hole Card Holdings on the Number of Entries into the World Series of Poker, 2011 International CHRIE Conference. Denver, Colorado, USA.

Thomas, L., Kitterlin, M., Woods, R. (2010). Pre-Employment Drug-Testing in the Hospitality Industry: Exploring Vacation Ownership Employee Responses. , EuroCHRIE Conference. Amsterdam, .

Cormany, D., Kitterlin, M., Love, C. (2010). The Impact of European Pools on a Meeting Planner’s Booking Decision. , Harrah Hospitality Research Summit. Las Vegas, Nevada, USA.

Schafer, K., Kitterlin, M., Warren, C., Ashley, L., Pitts, L. & Prpich, M. (2010). Are Exotic Dancers at Risk for Psychopathology?, American Psychological Association. San Diego, California, USA.

Kitterlin, M. (2010). Employee Responses to Pre-Employment Drug Testing in the Full-Service Restaurant Industry, 15th Annual Graduate Student Research Conference in Hospitality and Tourism. Washington, D.C./Chantilly, Virginia, USA.

Farrish, J., Kitterlin, M., Hertzman, J., & Stefanelli, J. (2009). Work Experience and Education: Their Effect on Food Safety Practices of University Students, 2009 ICHRIE Conference . San Francisco, California, USA.

Erdem, M., Kitterlin, M., Cho, S., & Hertzman, J. (2009). Identifying Training Needs of Hispanic Foodservice Employees: A Qualitative Approach., American Society of Business and Behavioral Sciences. Las Vegas, Nevada, USA.

Kitterlin, M. (2009). Substance Abuse in the Full-Service Restaurant Industry: An Evaluation of Pre-Employment Drug Testing., 14th Annual Graduate Student Research Conference in Hospitality and Tourism. Las Vegas, Nevada, USA.

D’Alessandro, M, Kitterlin, M. (). Comparing learning styles to lab performance: An evaluation of foodservice students, 2012 Southeast CHRIE conference. Pigeon Forge, Tennessee, .

Kitterlin, M., Moll, L. (). Employee substance abuse: Social learning in foodservice. , 2012 Southeast CHRIE conference. Pigeon Forge, Tennessee, .

Moll, L. , Kitterlin, M. (2013). Substance abuse among undergraduate hospitality management students: An assessment of experiences with drug and alcohol use., 2013 Graduate Student Research Conference in Hospitality and Tourism.. .

Moll, L. , Kitterlin, M. (). Recessionary impacts on the exotic dancing industry in Las Vegas, 2103 Graduate Student Research Conference in Hospitality and Tourism. .

Cervera, A. , Kitterlin, M. (). Who is really getting buzzed at the club? Drug abuse among nightclub employees. , 2103 Graduate Student Research Conference in Hospitality and Tourism. .

Kitterlin, M., Moll, L. (2013). Online learning: How are we overcoming challenges and meeting the demand? , 2013 ICHRIE. St. Louis, Missouri, .

Moll, L., Kitterlin, M. (). Technology in the classroom: Friend or foe? , 2013 ICHRIE . St. Louis, Missouri, USA.

Moll, L., Kitterlin, M. (). Employee Substance Abuse: Booze, Drugs, and Foodservice, 2013 ICHRIE . St. Louis, Missouri, USA.

Williams, J., & Brown, E. , Kitterlin, M. (2013). ENLISTED VETERANS: AN UNTAPPED SOURCE OF STUDENT ENROLLMENT?, 2013 ICHRIE . St. Louis, Missouri, USA.

Yoo, Michelle, Kitterlin, M. (2013). Festival Motivation and Loyalty Factors , TMS Agarve 2013. PRT.

Tanke, M., Kitterlin, M., Stevens, D. (2013). Exploration of workplace bullying in the lodging industry, 2013 National Resort and Commercial Recreation Association Conference. Amelia Island, Florida, USA.

Kitterlin, M. (2014). Winning the job placement competition: Industry’s message to students. , 10th Annual International Conference on Tourism. Athens, GRC, 06/09/2014.

Cusano, I., Kitterlin, M., Ferrari, C., Tei, A., & Yoo, M (2014). How do the cruise companies sell a city? A comparison between Italy and US, International Association of Maritime Economists. Norfolk, Virginia, USA.

Yoo, M. , Kitterlin, M. (2014). Motivation and loyalty of festival visitors, 10th Annual International Conference on Tourism. Athens, GRC.

Moll, L., Kitterlin, M., Moreno, G. (2014). Welcome to hospitality: Time to up the dosage, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Anthony, M. , Kitterlin, M., Moreno, G. (2014). Sexual harassment: No longer a joke to men in hospitality, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Song, M. , Kitterlin, M. (2014). Hospitality student job placement: A message from industry, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Kitterlin, M., Song, M. & Dodge, N. (2014). Millennial job placement in the Hospitality Industry: What they don’t know may hurt you, 26th Annual Conference of the International Academy of Business Disciplines. California, USA.

Kitterlin, M., Song, M., & Dodge, N. (2014). Millennial job placement in the Hospitality Industry: What they don’t know may hurt you. , 26th Annual Conference of the International Academy of Business Disciplines . San Diego, California., .

Tanke, M., Kitterlin, M., Stevens, D. (2014). Workplace bullying in the hospitality & tourism industry. , 10th Annual International Conference on Tourism. Athens , GRC.

Kitterlin, M., Moll, L. (2014). Student-educator relationships: How close is too close? , 2014 International CHRIE Conference. San Diego , California, .

Kitterlin, M., Moll, L (2014). Strategic sexual performance in the hospitality industry. , 2014 International CHRIE Conference. San Diego , California, .

Williams, J., Kitterlin, M., Brown, E. (2014). Team sport experiences lead to the development of transformational leadership, 2014 International CHRIE Conference. San Diego, California, USA.

Moll, L., Kitterlin, M. (2014). Unquenchable thirst: An exploration of alcohol abuse and harm reduction in the foodservice industry, 2014 International CHRIE Conference. San Diego, California, USA.

Kitterlin, M., Kaminski, K (2014). Food and beverage employee drug use: a qualitative foundation, SE CHRIE Fall 23014 Conference. Greenville, North Carolina, , 09/12/2014.

Reed, A. , Kitterlin, M. (). Alcohol use and job satisfaction among foodservice employees., 2015 Graduate Student Research Conference in Hospitality and Tourism. Tampa, Florida, USA.

Kaminski, K., Kitterlin, M., Moll, L. (). A qualitative comparison of foodservice employee drug use, 2015 Graduate Student Research Conference in Hospitality and Tourism. Tampa, Florida, USA.

Kitterlin, M., Moll, L., & Yoo, M. (2015). Alcohol use, job satisfaction, and job escapism drinking among foodservice employees., West Federation CHRIE Regional Conference, San Francisco, California. California, USA.

Kitterlin, M., Moll, L. (2015). Learning from our mistakes., 2015 International CHRIE Conference. Orlando , Florida, USA.

Williams, J., Kitterlin, M., Schoffstall, D., Brown, E. (2015). Surviving the early years of academia: teaching, research, service, and politics., 2015 International CHRIE Conference. Orlando, Florida, USA.

Schoffstall, D., Kitterlin, M., Williams, J., Brown, E. (2015). The balancing act between teaching and research: surviving the early years, 2015 International CHRIE Conference. Orlando, Florida, USA.

Thomas, J., Kitterlin, M., Lorenzo Del Valle, D. (2015). Cuba's future hospitality and tourism business., 2015 International CHRIE Conference. Orlando, Florida, USA.

Kaminski, K., Kitterlin, M., Cain, L. (2016). Foodservice employee drug use: a qualitative investigation., 2016 Graduate Student Research Conference in Hospitality and Tourism. Philadelphia, Pennsylvania, USA.

Kitterlin, M., Cain, L. (2016). Strategic sexual performance in the full-service restaurant industry., West Federation CHRIE Regional Conference. Denver, Colorado, USA.

Kitterlin, M., Cain, L. & Kaminski, K. (2016). A comparative exploration of illicit drug use inside and out of the foodservice industry., 2016 International CHRIE Conference. Dallas, Texas, USA.

Kitterlin, M., Cain, L. & Song, M. (). Workplace bullying in the foodservice industry: A qualitative follow-up. , 2017 ICHRIE SECSA Federation Conference . Miami, Florida, .

Kaminski, K., Kitterlin, M. (2017). A quantitative investigation exploring illicit drug use inside and out of the foodservice industry., 2017 ICHRIE SECSA Federation Conference. Miami, Florida, .

Taymayo, J., Kitterlin, M., Beckman, E. (2017). Unraveling the Success of Cuban Restaurateurs in Miami, 2017 ICHRIE SECSA Federation Conference. Miami, Florida, USA.

Brown, E., Kitterlin, M., Schoffstall, D. & Williams, M. (2017). Made it to associate professor, advice for those coming up and what’s next?, 2017 International CHRIE Conference. Baltimore, Maryland, USA.

Cain, L., Kitterlin, M., Kitterline, K., & Cain, C. (2017 ). Tipping the scales: Work life balance for women in hospitality., 2017 International CHRIE Conference. Baltimore , Maryland, USA.

Cain, L., Kitterlin, M., Moreo, A., & Kitterlin, M. (). Work-life balance for women in foodservice. , 2018 ICHRIE SECSA Federation Conference. Knoxville , Tennessee, USA.

Moreo, A., Kitterlin, M., Cain, L., & Kitterlin, M. (). Protection of student work: A discussion of who has the rights to use graduate papers, theses and dissertations. , 2018 International CHRIE Conference. . Palm Springs, California, USA.

REFEREED PRESENTATIONS

Moran, M., & Darby, P. , Kitterlin, M. (2012-2013). Concessions 2012: The New Normal, National Association of Concessionaires 2012 NAC Annual Convention & Trade Show. Tampa, Florida, USA, 06/22/2012.

Kitterlin, M., Cormany, D. (2012-2013). The Art of Guest Service. , Accurate Event Group 2012 Art Basel Miami Beach Training Seminar. Miami Beach, Florida, USA, 11/26/2012.

Kitterlin, M. (2015-2016). Millennials in the Workplace. , Revenue Management & Your Hotel: Beyond 2020 Conference. . Miami, Florida, USA, 04/07/2016.

PROFESSIONAL HONORS AND AWARDS

  • Honor (Teaching) - Nominated for the U.S. Professor of the Year Award , The Carnegie Foundation for the Advancement of Teaching (March 16, 2012)
  • Honor (Research) - Honorable mention in the Hotel Administration and Humanities Platform Session of the 2010 Graduate and Professional Student Research Forum, University of Nevada, Las Vegas (April 2, 2010)
  • Award (Other) - University of Nevada, Las Vegas Graduate Professional Student Travel Grant, University of Nevada, Las Vegas (March 1, 2010)
  • Award (Other) - University of Nevada, Las Vegas Graduate Professional Student Travel Grant, University of Nevada, Las Vegas (June 1, 2009)
  • Honor (Other) - Outstanding Graduate Nominee, University of Louisiana at Lafayette, University of Louisiana at Lafayette (May 1, 2003)
  • Award (Research) - Coca Cola Professorship , FIU (January 25, 2013)
  • Honor (Research) - Nominated for the FIU Top Scholars Award for Award-Winning Publications/Creative Work, Spring 2013. , FIU (February 27, 2013)
  • Honor (Other) - Appointed to teh Graduate Faculty of FIU. , FIU Provost (June 3, 2013)
  • Award (Other) - Nominated for the 2013 FIU Service and Recognition Awards., FIU (October 24, 2013)
  • Award (Research) - Best Paper Award, TMS Algarve 2013 Tourism & Management Studies International Conference (November 15, 2013)
  • Honor (Teaching) - Nominated for the FIU faculty Excellence in Teaching award. , FIU (January 31, 2014)
  • Honor (Research) - UGS Provost Award for Mentorship of Graduate Students award nominee. , FIU (February 25, 2014)
  • Award (Research) - 2014 Top Scholar Award, FIU (March 28, 2014)
  • Honor (Professional Association) - Nominated for the U.S. Professor of the Year Award, Spring 2012. , The Carnegie Foundation for the Advancement of Teaching (March 25, 2014)
  • Honor (Other) - Nominated for the FIU Presidential Excellence Award., FIU (August 22, 2014)
  • Honor (Teaching) - Nominated for the U.S. Professor of the Year Award, Spring 2014, The Carnegie Foundation for the Advancement of Teaching (February 3, 2014)
  • Award (Other) - Nominated for the FIU Service and Recognition Awards, Fall 2014. , FIU (October 31, 2014)
  • Honor (Professional Association) - Nominated for the position of Director of Research for SECSA for the 2015-2017 term., SECSA (November 14, 2014)
  • Honor (Research) - Appointed to Dissertation Advisor Status (DAS) within the Graduate Faculty of Florida International University, Spring 2015. , FIU (January 26, 2015)
  • Honor (Service) - Nominated for the FIU Provost Outstanding Engagement with Media recognition, FIU (October 1, 2015)
  • Honor (Teaching) - Nominated for the FIU Faculty Senate Award for Excellence in Teaching, Spring 2016. , FIU (January 25, 2016)
  • Honor (Other) - Nominated for the FIU UGS Provost Award for Mentorship of Graduate Students, Spring 2016. , FIU (February 8, 2016)
  • Award (Teaching) - Nominated for the FIU Excellence in Teaching Award, Spring 2016. , FIU (January 29, 2016)
  • Honor (Other) - Nominated for the President’s Council World’s Ahead Faculty Award, FIU (April 6, 2016)
  • Award (Research) - Grant - Pilot Program to Promote Cross-College Collaboration, $2000, FIU (April 13, 2016)
  • Honor (Service) - Certificate of Recognition for Service Excellence , FIU (September 6, 2016)

OTHER PROFESSIONAL ACTIVITIES AND PUBLIC SERVICE

Professional Activities

  • Served as a moderator for the International CHRIE Conference. 2012 - 2012
  • Developed online participant and exhibitor satisfaction surveys for the National Association of Concessionaires annual conference. 2012 - 2012
  • Reviewer for the International CHRIE Conference. 2010 - 2017
  • Reviewer for the Asia Pacific Journal of Tourism Research. 2010 - 2012
  • Reviewer for the Graduate Student Research Conference in Hospitality and Tourism. 2010 - 2017
  • Ad-hoc Reviewer for the Journal of Hospitality Marketing and Management. 2010 - 2012
  • Reviewer for the Asia Pacific Tourism Association 15th Annual Conference. 2010 - Present
  • Book reviewer for Pubcentral CAP, Check-in Check-out. 2010 - Present
  • Honor’s thesis supervisor for James Madison University undergraduate students. 2010 - 2011
  • Thesis committee member for Kenyatta University, Kenya. 2010 - 2011
  • Faculty representative for the Florida International University chapter of DECA . 2012 - Present
  • Served as a DECA Executive Mentor. 2012 - Present
  • Developed two online courses for the FIU Executive Master’s Degree Program. . 2011 - 2012
  • Accompanied seven James Madison University undergraduate members of NSMH to the 2011 Annual National Conference in Atlanta, Georgia. . 2011 - Present
  • Accompanied thirteen Hospitality students on a trip to New York City, NY, for the 2010 International Hotel/Motel and Restaurant Exposition. . 2010 - Present
  • Assisted in the development, marketing, and successful execution of the Chef Artist Dinner Series, a fundraising event for student scholarships, faculty development, and the purchase of equipment for the UNLV William F. Harrah College of Hotel Administration.. 2007 - 2010
  • Advisor to approximately 100 Hospitality Management students; rated 9.238 on a scale of 1-10 on the ULL Online Advising Survey.. 2005 - 2007
  • Instructed, monitored and evaluated Customer Service, ServSafe, Knife Safety, and general culinary classes for the ULL Continuing Education department.. 2005 - 2007
  • Instructed and monitored students’ performance planning and catering events for the ULL Paul and Lulu Hilliard University Art Museum.. 2006 - 2007
  • Chaperoned 20 ULL Hospitality students on a trip to New York City, NY, for the International Hotel/Motel and Restaurant Exposition. . 2006 - Present
  • Supervised and coordinated fundraisers for the Society of Hosteurs, the University of Louisiana Lafayette student organization for Hotel, Restaurant, and Tourism Majors. 2005 - 2007
  • Supervised the catering of a 200-guest dinner for the ULL-Board System. . 2006 - Present
  • Faculty consultant for the ULL Interior Design department senior student projects. . 2007 - Present
  • Designed a Hospitality and Tourism curriculum and skills certification for the St. Landry Parrish School Board.. 2004 - 2005
  • Taught a 4-block Hospitality and Tourism Vocational Education program for the St. Landry Parrish School Board.. 2004 - 2005
  • Led the development of a Business/Industry Advisory Committee for the St. Landry Parrish School Board.. 2004 - 2005
  • Designed and supervised an Initiative/Awards Program for student achievement for the St. Landry Parrish School Board.. 2004 - 2005
  • Supervised and mentored four graduate student research initiatives; one of which resulted in winning first place at the Graduate Student Research Forum and the award of being an FIU World’s Ahead Graduate. . 2011 - 2012
  • Supervised and mentored four graduate student research initiatives; one of which resulted in winning first place at the Graduate Student Research Forum and the award of being an FIU World’s Ahead Graduate. . 2011 - 2012
  • Represented FIU with selected graduate students at the Lifestyle / Boutique Hotel Development Conference. 2011 - Present
  • Participated in the development of the Mcgraw-Hill Bridge Course Sector. 2012 - Present
  • Served as a reviewer for the African Journal of Food Science. 2013 - Present
  • Accompanied seven FIU graduate and undergraduate members of NSMH to the 2013 Annual National Conference in Orlando, Florida. . 2013 - Present
  • Served as a reviewer for the Journal of Hospitality Management and Tourism. 2013 - 2016
  • Reviewer for the iHITA Annual Research Conference, 2013. . 2013 - 2016
  • Attended the FIU CSHTM Open House Reception. . 2013 - 2013
  • Attended the FIU Eta Sigma Delta International Hospitality & Tourism Honor Society induction ceremony.. 2013 - 2013
  • Served at Faculty Advisor to FIU's Chapter of NSMH during their participation in the Ronald McDonald House of Ft. Lauderdale "Adopt a Meal" Program. 2013 - 2013
  • Attended the Jonathan M. Tisch Excellence in Active Citizenship Scholarship Presentation Ceremony in recognition of a student award winner that nominated.. 2013 - 2013
  • Reviewer for the TMS ALGARVE Conference, 2013. . 2013 - Present
  • Reviewer for the Journal of Hospitality Marketing & Management. 2013 - 2016
  • Reviewer for the British Journal of Economics, Management, & Trade,. 2013 - Present
  • BBC Fall 2013 Open House. 2013 - Present
  • Reviewer for Tourism and Management Studies, 2013. 2013 - Present
  • Developed online member benchmarking survey for the National Association of Concessionaires, 2014. . 2014 - Present
  • Developed, administered, and managed the National Association of Concessionaires Industry Data Initiative data collection tool, 2014. . 2014 - Present
  • Mentored graduate student Lisa Moll for her presentation given to the FIU Graduate Student Appreciation Week, 2012 - resulted in winning first place. . 2012 - Present
  • Mentored graduate student Gabi Moreno for her presentation given to the FIU Graduate Student Appreciation Week, 2014.. 2014 - Present
  • Attended the FIU Chaplin School Admitted Student Reception.. 2014 - Present
  • Organized and monitored the annual NSMH Industry Panel event.. 2013 - Present
  • Organized and monitored the annual NSMH Industry Panel event.. 2014 - Present
  • Served as a session chair for the ATINER conference, 2014.. 2014 - Present
  • Accompanied five FIU graduate and undergraduate members of NSMH to the 2014 Annual National Conference in St. Louis, Missori. . 2014 - Present
  • Assisted HotelExecutive.com with feedback to help prepare their annual feature.. 2012 - 2014
  • Media Quote - Washington Post. 2014 - Present
  • Media Quote - WalletHub.com. 2014 - Present
  • Invited Guest Discussion Participant – Nevada Public Radio, Las Vegas. (2014, October 27). “Sexual harassment in the restaurant industry.” . 2014 - Present
  • Attended the Fall 2014 FIU CSHTM Open House Reception. . 2014 - Present
  • Led an “Innovations in Entrepreneurship” session for the “I am College and Career Ready” event at FIU attended by the Academy of Hospitality and Tourism Management. . 2014 - Present
  • Reviwer for the Academy of Management annual conference. 2015 - 2016
  • Media Quote - RealityCheck.org. 2015 - Present
  • Media consultation - South Florida Business Journal. 2015 - Present
  • Assisted SOBE WFF with development of their consumer questionnaire. . 2015 - Present
  • Media Quote - Mashable. 2015 - Present
  • Invited Guest Discussion Participant – BBC Radio. (2015, August 26). “Tipping culture.”. 2015 - Present
  • Consulted as expert in field – Inc. Magazine, August 2015. . 2015 - Present
  • Reviewer for the International Journal of Hospitality Management. 2015 - present
  • Invited Guest Discussion Participant – NewsRadio 610 WIOD. (2015, November 12). “Growing trend to eliminating tipping from restaurant checks.”. 2015 - Present
  • Reviewer for the Journal of Hospitality and Tourism Education. 2015 - 2016
  • Reviewer for the Journal of Tourism Management Research. 2015 - Present
  • Reviewer for the 2016 SECSA Federation ICHRIE conference. . 2015 - Present
  • Mentored graduate student Kristen Kaminski for her presentation given to the FIU Graduate Student Appreciation Week, 2015 & 2016. 2015 - 2016
  • Track chair, ICHRIE Conference.. 2016 - Present
  • Panel facilitator, Revenue Management & Your Hotel: Beyond 2020 conference.. 2016 - Present
  • Member, Journal of Hospitality and Tourism Education Editor Search Committee. 2016 - Present
  • Member, ICHRIE Research Committee.. 2015 - 2017
  • ICHRIE Conference Track Chair. 2016 - 2017
  • 2016 DECA State Career Development Conference judge. 2016 - Present
  • Reviewer for the International Journal of Contemporary Hospitality Management. . 2015 - present
  • Conference chair, 2017 ICHRIE SECSA conference.. 2017 - Present

Service to the Community or Public

  • Ronald McDonald House of Ft. Lauderdale "Adopt a Meal" Program - NSMH prepared a dinner for the Ft. Lauderdale Ronald McDonald House. . March 25 to March 25, 2013

Service to the University

  • HTMNet Focus Group - participant. 2012 - Present
  • Graduate Curriculum Committee - Member. 2011 - Present
  • Huse / DECA Scholarship Selection Committee Member - Member. 2012 - 2015
  • James Madison University HTM Scholarship Selection Committee - Member. 2011 - Present
  • James Madison University HTM Faculty Candidate Selection Committee - Member. 2011 - Present
  • UNLV Banfi Foundation Program Student Scholarship Selection Committee - Member. 2009 - Present
  • UNLV Salute to Excellence Student Scholarship Selection Committee - Member. 2009 - Present
  • UNLV GPSA Community Service Committee - Member. 2008 - 2009
  • UNLV GPSA Publications Committee - Member. 2008 - 2009
  • UNLV GPSA Grant Funding Selection Committee - Member. 2008 - 2009
  • B.I. Moody III College of Business Social Committee - Member . 2006 - 2007
  • B.I. Moody III College of Business Honors Convocation Committee - Member. 2006 - 2007
  • ULL "A Night of Red and White" Fundraiser Committee - Member. 2006 - Present
  • Ragin' Red Cajun Spice Promotion Committee - Member. 2006 - Present
  • ULL Hospitality and Tourism Faculty Selection Committee - Member. 2003 - 2007
  • ULL Hospitality and Tourism Scholarship Selection Committee - Members. 2004 - Present
  • B.I. Moody III College of Business Library Liaison - Lead. 2006 - 2007
  • Associate Dean, Academics Search & Screen Committee - Member. 4/4/2013 - Present
  • Huse/DECA Scholarship Committee - Member. 2012 - 2013
  • ACPHA steering committee - member. 2013 - 2016
  • CSHTM Faculty Search & Screen Committee - Member. 2014 - 2016
  • 2014 University Graduate School Graduate Student Appreciation Week Scholarly Forum - Judge. 2014 - Present
  • FIU Chaplin School of Hospitality and Tourism Management Graduate Curriculum Committee - Chair. 2014 - 2016
  • FIU Chaplin School of Hospitality and Tourism Management University Curriculum Committee, Graduate Program - Member. 2014 - 2016
  • FIU Chaplin School of Hospitality and Tourism Management Faculty Merit Pay Evaluation Policy Committee, - member. Spring 2015 - Present
  • FIU CSHTM Faculty Assembly Steering Committee - Member. 2015 - 2016
  • FIU Chaplin School Faculty Assembly Executive Committee - Member. 2015 - Present
  • FIU Sustained Performance Review Ad Hoc Committee - member. 2015 - Present
  • FIU Chaplin School Faculty Search & Screen committee. - Chair. 2016 - Present
  • Chaplin School Faculty Office - Secretary . 2016 - 2017
  • FIU Sustained Performance Review Ad Hoc Committee - Member. 2016 - 2017
  • Faculty Secretary, FIU Chaplin School - Secretary. 2016 - 2017
  • Faculty Assembly Steering Committee. - Member. 2016 - 2017
  • MAGA Hospitality Track Development - Lead. 2016 - Present
  • HM Link Program - Student mentor. 2016 - 2017
  • Carnival/FIU Taskforce: Addressing the Challenges for Hospitality Education - member . 2017 - Present

PROFESSIONAL MEMBERSHIPS

  • Council on Hotel, Restaurant, and Institutional Education (CHRIE) - Member - (2008 - 2012)
  • Louisiana Restaurant Association� - Member - (2005 - 2008)
  • International Hospitality Information Technology Association - Member - (2010 - 2011)
  • Phi Kappa Phi National Honor Society - Member - (2003 - Present )
  • Gamma Beta Phi Honor Society - Member - (2003 - Present )
  • National Society of Minorities in Hospitality (NSMH) - FIU Faculty Advisor - (2011 - 2012)
  • National Society of Minorities in Hospitality (NSMH) - JMU Faculty Advisor - (2010 - 2011)
  • University of Nevada, Las Vegas Hospitality Graduate Student Association - President - (2008 - 2009)
  • Academy of Management - Member - (2013 - Present )
  • Council on Hotel, Restaurant, and Institutional Education (CHRIE) - Director of Research for SECSA - (2015 - 2017)
  • Council on Hotel, Restaurant, and Institutional Education (CHRIE) - SECSA Federation Director of Research - (2015 - 2017)

COURSES TAUGHT

  • Human Relations in the Hospitality Industry
  • Independent Studies
  • Organizational Behavior in the Hospitality Industry
  • Contemporary Issues in the Lodging Industry
  • Case Studies in Hospitality Management
  • Independent Studies
  • Organizational Behavior in the Hospitality Industry
  • Contemporary Issues in the Lodging Industry
  • Hospitality and Tourism Thesis

AREAS OF EXPERTISE

  • Organizational Behavior, Human Resources, Food and Beverage