CURRICULUM VITAE OF
Howook Chang

Chaplin School of Hospitality & Tourism Management
Florida International University
3000 N.E. 151st Street, HM 322
North Miami, FL 33181
305-919-4535
sean.chang@fiu.edu


EDUCATION

Degree

Institution

School

Date

M.S. University of Nevada Las Vegas William F Harrah College of Hotel Administration 2000
D.B.A. Sejong University College of Business 2006
B.S. University of Nevada Las Vegas William F Harrah College of Hotel Administration 1996

PUBLICATIONS IN DISCIPLINE

Published or Accepted Refereed Journal Publications


Huh, C, Chang, H. (04/01/2017). An investigation of Generation Y travelers’ beliefs and attitudes towards green hotel practices: a view from active and passive green Generation Y travelers, International Journal of Tourism Sciences. 17 (2) 126-139.

Chang, H., Huh, C. & Lee, M.J. (4/01/2016). Would an energy conservation nudge in hotels encourage hotel guests to conserve?, Cornell Hospitality Quarterly. 57 (2) 172-183.

WORKS IN PROGRESS

Submitted Refereed Journal Publications


REFEREED PROCEEDINGS

Chang, H., Huh, C & Frye, B. (2015). The Effects Of The Envelope Please Initiative On Tip Increase, Job Motivation, And Engagement of Room Attendants, Proceedings of the 2015 International CHRIE Conference. digital copyOrlando, Florida, USA, 07/31/2015.

Chang, H., Huh, Chang & Lee, Myong Jae (2016). A Descriptive Study Of Ambient Noise Levels In Hotel Guestrooms, Proceedings of the 2016 Korea America Hospitality & Tourism Educators Association. Digital copyhttp://kahtea.org/2016/06/proceedings-2016/Las Vegas, Nevada, USA, 04/22/2016.

Chang, H., Salceiro, J. & Huh, C (2016). Encouraging Guests to Conserve Water in the Guestroom: A Nudge Approach, Proceedings of 21st Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism. Digital Copy161 Philadelphia, Pennsylvania, USA, 01/07/2016.

Chang, H. (2016). Perceived Value on the Authentic Attributes of Korean BBQ in the U.S.: The Moderating Role of Familiarity in Korean Food, Proceedings of the 80th TOSOK International Conference. Digital CopyKOR, 07/13/2016.

Chang, H., Huh, C. (1/5/2017). An Assessment of Indoor Particulate Matter (PM 10 & PM 2.5) Pollution in Hotel Guestrooms., The 22th Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Digital CopyHouston, Texas, USA, 01/05/2017.

Chang, H., Lee, J. (4/20/2017). An Assessment of White Wine Temperature Variations in Glass and in Bottle at Chain-Operated Restaurants., Proceedings of the 2017 Korea America Hospitality and Tourism Educators Conference. Digital CopyLas Vegas, Nevada, USA, 04/20/2017.

Chang, H., Huh, C. (7/27/2017). Reinforcement of Towel Reuse Initiatives in Hotels: Experimental Approach., Proceedings of the 2017 International CHRIE Conference. Digital CopyBaltimore, Maryland, USA, 07/27/2017.

Chang, H., Huh, C. (1/4/2018). An Exploratory Investigation of Indoor Air Quality in Hotel Guestrooms, The 23rd Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Austin, Texas, USA, 01/04/2018.

OTHER PROFESSIONAL ACTIVITIES AND PUBLIC SERVICE

Service to the University

  • Graduate Council - Member. 08/25/16 - 05/25/17

COURSES TAUGHT

  • Hosp Analytics & Rev Mgt
  • Hospitality Revenue Management

AREAS OF EXPERTISE

  • Customer Experience Management
  • Green Operations
  • Optimal Pricing
  • Product & Service Development
  • Service Innovation