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Miranda Kitterlin, Ph.D.

Assistant Professor

Office:

HM 355

Phone:

305-919-4424 (FIU)

EDUCATION

Ph.D. in Hotel Administration, 2010
William F. Harrah College of Hotel Administration , University of Nevada Las Vegas, Las Vegas, Nevada
Dissertation: Illegal Substance Abuse in the Full-Service Restaurant Industry: An Evaluation of Pre-Employment Drug-Testing

M.S. in Human Resources , 2005
B. I. Moody III College of Business Administration, University of Louisiana at Lafayette, Lafayette, Louisiana
Dissertation: Sexual Harassment in the Restaurant Industry: An Analysis of the Perspectives, Behaviors, and Awareness of Full-Service Restaurant Employees in the State of Louisiana

B.S. in Hospitality Management, 2003
B. I. Moody III College of Business Administration , University of Louisiana at Lafayette, Lafayette, Louisiana

AREAS OF EXPERTISE

  • Organizational Behavior, Human Resources, Food and Beverage

OFFICE HOURS

  • Wednesday from 1:00:00 PM to 2:00:00 PM in HM 355
  • Wednesday from 5:00:00 PM to 6:00:00 PM in HM 355
  • Thursday from 5:00:00 PM to 6:00:00 PM in HM 355

PUBLICATIONS IN DISCIPLINE

Published or Accepted Refereed Journal Publications


Kitterlin, M., Moll, L. (2012). Chemical screening in foodservice: To test, or not to test? , FIU Hospitality Review. 30 (1) .

Kitterlin, M., Moll, L. (2013). Employee attitudes towards pre-employment drug-testing in the full-service restaurant industry, Journal of Foodservice Business Research. 16 (3) .

Yoo, M. , Kitterlin, M. (2012). Maintaining your loyal customers during hard times: An observation from the gaming industry, FIU Hospitality Review. 30 (1) .

Stevens, D., Kitterlin, M., Tanner, J. (2012). Assessing the impact of learning styles for hospitality management undergraduates. , The Consortium Journal of Hospitality and Tourism. 17 (1) 1-23.

Kitterlin, M., Moreo, P. (2012). Pre-employment drug-testing in the full-service restaurant industry and its relationship to employee work performance factors, Journal of Human Resources in Hospitality and Tourism. 11 (1) 36-51.

Hertzman, J., Kitterlin, M., Farrish, J., & Stefanelli, J. (2011). The effect of food-safety education on the food safety knowledge, attitudes, and practices of university students. , Journal of Hospitality & Tourism Education. 23 (1) 18-27.

Kitterlin, M., Erdem, M. (2009). A qualitative assessment of employee attitudes towards pre-employment drug-testing in the full-service restaurant industry, The Consortium Journal of Hospitality and Tourism. 14 (1) 5-21.

Erdem, M., Kitterlin, M., Hertzman, J., & Cho., S. (2009). Identifying training needs of foodservice employees: A qualitative approach, Journal of Business and Behavioral Sciences. 21 (1) 80-90.

Agrusa, J., Kitterlin, M., Maples, G., & Tanner, J. (2008). Sensation seeking, culture, and the valuation of experiential services., Event Management, an International Journal. 11 (3) 121-128.

Kitterlin, M. (2010). How the economic recession has changed HR management in lodging. , Hotel Business Review: Hotelexecutive.com. .

Kitterlin, M. (2011). Conference report: The International CHRIE 2011 conference “Elevating Educators and Industry to New Heights in Hospitality and Tourism” July 26-30, 2011, Denver, Colorado. , The Journal of Teaching in Travel and Tourism. 11 (4) 392-394.

Cormany, D., Kitterlin, M. (2011). Food service, meet your new patron, the medical traveler., Medical Tourism Magazine. .

Kitterlin, M. (2011). The 15th annual graduate student research conference in hospitality and tourism, January 7-9, 2010, Washington, DC, Journal of Teaching for Travel and Tourism. 10 (3) 284-286.

Kitterlin, M., Tanner, J., & Agrusa, J. (2012). Practical work experience and alcohol use among Hospitality Management students. , Journal of Foodservice Management & Education. .

Kitterlin, M., Moll, L. (2012). Organizational Behavior: A Skills-Based Approach , (customized textbook). .

Beverly, D., Kitterlin, M., Williams, J. (2012). Leaders exhibiting high emotional intelligence are more dedicated to their job performance. , Open Journal of Leadership. .

Kitterlin, M. (2013). Dealing with the millennial labor pool. , Hotel Business Review: Hotelexecutive.com. . .

Kitterlin, M. (2013). Keeping the Fire Alight: Understanding and Preventing Burnout, HotelExecutive.com. .

Thomas, L., Kitterlin, M., Moll, L. (2014). Pre-employment drug-testing for hospitality sales positions: Who’s buying in? , Journal of Human Resources in Hospitality & Tourism. 13 (3) .

Kitterlin, M., Yoo, M. (2014). Festival motivation and loyalty factors, Tourism & Management Studies. . .

Moll, L., Kitterlin, M., Williams, J. (2014). Sex Always Sells? Stripping the Facade Surrounding Vice Tourism in a Recession, Tourism and Hospitality Research . .

Kitterlin, M., Dodge, C. (2014). Social recruitment in hospitality: #Helpwanted, Hotel Business Review: Hotelexecutive.com. https://www.hotelexecutive.com/business_review/3791/social-recruitment-in-hospitality-helpwanted.

Kitterlin, M., Song, M., & Dodge, N. (2014). Millennial job placement in the hospitality industry: What your students don’t know may hurt you., Quarterly Review of Business Disciplines.. .

Kitterlin, M., Moll, L. & Moreno, G. (2014). Foodservice employee substance abuse: Is anyone getting the message?, International Journal of Contemporary Hospitality Management. 27 (5) 810-826.

Zhent, T., & Farrish, J., Kitterlin, M., Farrish, J. (2014). Performance trends of hotels and casino hotels through the recession: an ARIMA with intervention analysis of stock indices, Journal of Hospitality Marketing & Management.. .

Zeng, E., Kitterlin, M., Thomas, J., Chang, S., & Williams, J. (2014). Bitcoin: Legal issues and usage in the hospitality industry, Journal of Hospitality and Tourism Cases. .

Kitterlin, M., Williams, J., & Zheng, T. (2014). Winning the Job Placement Competition: Industry’s Message, and Academia’s Response, Journal of Hospitality and Tourism Education . 27 (3) 129-134.

Kitterlin, M., Curtis, C., & Cervera, A. (2015). Workplace Substance Use and Acceptance among Nightclub Employees: A Qualitative Investigation, Tourism Analysis . .

Kitterlin, M. (2015). Millennials: Now that we have them, how do we keep them?, HotelExecutive.com . .

Kitterlin, M., Tanke, M., & Stevens, D. (2016). Workplace bullying: lessons from the special events industry. , Event Management . 20 (3) .

Kitterlin, M., Tanke, M., & Stevens, D. (2016). Workplace bullying in the foodservice industry., Journal of Foodservice Business Research.. 19 (4) 413-423.

Ghanian, M., Kitterlin, M., Ghoochani, O., Jahangiry, S., Zarafshani, KI., & Azadi, H. (2015). Attitudes of agricultural experts toward genetically modified crops: a case study in southwest Iran, Science and Engineering Ethics. .

Kitterlin, M. (2015). Debunking Millennial Myths, Leisure & Hospitality International. .

Remington, J., Kitterlin, M. (2016). Still pounding on the glass ceiling: a study of female leaders in hospitality, travel, and tourism management, Journal of Human Resources in Hospitality and Tourism. .

Kitterlin, M. (2016). Our duty as reviewers. , CHRIE Communique. 30 (3) 8.

Kaminski, K., Kitterlin, M. (2016). American tourism travel to Cuba: A case study, Journal of Hospitality and Tourism Cases. .

Kitterlin, M. (2016). Research! What is it good for? , CHRIE Communique. .

Cain, L., Kitterlin, M. (2017). The Great Balancing Act: 5 Ways to Promote Work Life Balance, Hotel Business Review: HotelExecutive.com. .

Thomas, L., Kitterlin, M. (2017). An empirical investigation of illicit drug use and its influences on hospitality sales productivity: a phenomenological approach. , Journal of Contemporary Management. .

Wang, Y., Kitterlin, M., Williams, J. (2017). Hospitality cooperative education: what are the benefits for industry partners?, Journal of Hospitality and Tourism Education . .

Submitted Refereed Journal Publications


REFEREED PROCEEDINGS

Kitterlin, M., Thomas, L. (2012). Marketability of hospitality graduates: Are we producing what recruiters want?, 2012 International CHRIE Conference. Providence, Rhode Island, USA.

Kitterlin, M., Thomas, L. (2012). Preparing doctoral students for the classroom: Will the teachers be ready to teach? , 2012 International CHRIE Conference. Providence, Rhode Island, USA.

Kitterlin, M., O'Fallon, M. (2011). Screening for Illegal Substance Abuse in the Fill-Service Restaurant Industry: An Exploration of Personality Traits among Employees, 2011 International CHRIE Conference. Denver, Colorado, .

Kitterlin, M., O'Fallon, M. (2011). Illegal Substance Abuse Among Food Service Employees: A Social Learning Perspective., 2011 International CHRIE Conference. Denver, Colorado, USA.

Ahlgren, M., Kitterlin, M., Farrish, J. (2011). The Effect of Televising Player Hole Card Holdings on the Number of Entries into the World Series of Poker, 2011 International CHRIE Conference. Denver, Colorado, USA.

Thomas, L., Kitterlin, M., Woods, R. (2010). Pre-Employment Drug-Testing in the Hospitality Industry: Exploring Vacation Ownership Employee Responses. , EuroCHRIE Conference. Amsterdam, .

Cormany, D., Kitterlin, M., Love, C. (2010). The Impact of European Pools on a Meeting Planner’s Booking Decision. , Harrah Hospitality Research Summit. Las Vegas, Nevada, USA.

Schafer, K., Kitterlin, M., Warren, C., Ashley, L., Pitts, L. & Prpich, M. (2010). Are Exotic Dancers at Risk for Psychopathology?, American Psychological Association. San Diego, California, USA.

Kitterlin, M. (2010). Employee Responses to Pre-Employment Drug Testing in the Full-Service Restaurant Industry, 15th Annual Graduate Student Research Conference in Hospitality and Tourism. Washington, D.C./Chantilly, Virginia, USA.

Farrish, J., Kitterlin, M., Hertzman, J., & Stefanelli, J. (2009). Work Experience and Education: Their Effect on Food Safety Practices of University Students, 2009 ICHRIE Conference . San Francisco, California, USA.

Erdem, M., Kitterlin, M., Cho, S., & Hertzman, J. (2009). Identifying Training Needs of Hispanic Foodservice Employees: A Qualitative Approach., American Society of Business and Behavioral Sciences. Las Vegas, Nevada, USA.

Kitterlin, M. (2009). Substance Abuse in the Full-Service Restaurant Industry: An Evaluation of Pre-Employment Drug Testing., 14th Annual Graduate Student Research Conference in Hospitality and Tourism. Las Vegas, Nevada, USA.

D’Alessandro, M, Kitterlin, M. (). Comparing learning styles to lab performance: An evaluation of foodservice students, 2012 Southeast CHRIE conference. Pigeon Forge, Tennessee, .

Kitterlin, M., Moll, L. (). Employee substance abuse: Social learning in foodservice. , 2012 Southeast CHRIE conference. Pigeon Forge, Tennessee, .

Moll, L. , Kitterlin, M. (2013). Substance abuse among undergraduate hospitality management students: An assessment of experiences with drug and alcohol use., 2013 Graduate Student Research Conference in Hospitality and Tourism.. .

Moll, L. , Kitterlin, M. (). Recessionary impacts on the exotic dancing industry in Las Vegas, 2103 Graduate Student Research Conference in Hospitality and Tourism. .

Cervera, A. , Kitterlin, M. (). Who is really getting buzzed at the club? Drug abuse among nightclub employees. , 2103 Graduate Student Research Conference in Hospitality and Tourism. .

Kitterlin, M., Moll, L. (2013). Online learning: How are we overcoming challenges and meeting the demand? , 2013 ICHRIE. St. Louis, Missouri, .

Moll, L., Kitterlin, M. (). Technology in the classroom: Friend or foe? , 2013 ICHRIE . St. Louis, Missouri, USA.

Moll, L., Kitterlin, M. (). Employee Substance Abuse: Booze, Drugs, and Foodservice, 2013 ICHRIE . St. Louis, Missouri, USA.

Williams, J., & Brown, E. , Kitterlin, M. (2013). ENLISTED VETERANS: AN UNTAPPED SOURCE OF STUDENT ENROLLMENT?, 2013 ICHRIE . St. Louis, Missouri, USA.

Yoo, Michelle, Kitterlin, M. (2013). Festival Motivation and Loyalty Factors , TMS Agarve 2013. PRT.

Tanke, M., Kitterlin, M., Stevens, D. (2013). Exploration of workplace bullying in the lodging industry, 2013 National Resort and Commercial Recreation Association Conference. Amelia Island, Florida, USA.

Kitterlin, M. (2014). Winning the job placement competition: Industry’s message to students. , 10th Annual International Conference on Tourism. Athens, GRC, 06/09/2014.

Cusano, I., Kitterlin, M., Ferrari, C., Tei, A., & Yoo, M (2014). How do the cruise companies sell a city? A comparison between Italy and US, International Association of Maritime Economists. Norfolk, Virginia, USA.

Yoo, M. , Kitterlin, M. (2014). Motivation and loyalty of festival visitors, 10th Annual International Conference on Tourism. Athens, GRC.

Moll, L., Kitterlin, M., Moreno, G. (2014). Welcome to hospitality: Time to up the dosage, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Anthony, M. , Kitterlin, M., Moreno, G. (2014). Sexual harassment: No longer a joke to men in hospitality, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Song, M. , Kitterlin, M. (2014). Hospitality student job placement: A message from industry, 2014 Graduate Student Research Conference in Hospitality and Tourism. Houston, Texas, USA.

Kitterlin, M., Song, M. & Dodge, N. (2014). Millennial job placement in the Hospitality Industry: What they don’t know may hurt you, 26th Annual Conference of the International Academy of Business Disciplines. California, USA.

Kitterlin, M., Song, M., & Dodge, N. (2014). Millennial job placement in the Hospitality Industry: What they don’t know may hurt you. , 26th Annual Conference of the International Academy of Business Disciplines . San Diego, California., .

Tanke, M., Kitterlin, M., Stevens, D. (2014). Workplace bullying in the hospitality & tourism industry. , 10th Annual International Conference on Tourism. Athens , GRC.

Kitterlin, M., Moll, L. (2014). Student-educator relationships: How close is too close? , 2014 International CHRIE Conference. San Diego , California, .

Kitterlin, M., Moll, L (2014). Strategic sexual performance in the hospitality industry. , 2014 International CHRIE Conference. San Diego , California, .

Williams, J., Kitterlin, M., Brown, E. (2014). Team sport experiences lead to the development of transformational leadership, 2014 International CHRIE Conference. San Diego, California, USA.

Moll, L., Kitterlin, M. (2014). Unquenchable thirst: An exploration of alcohol abuse and harm reduction in the foodservice industry, 2014 International CHRIE Conference. San Diego, California, USA.

Kitterlin, M., Kaminski, K (2014). Food and beverage employee drug use: a qualitative foundation, SE CHRIE Fall 23014 Conference. Greenville, North Carolina, , 09/12/2014.

Reed, A. , Kitterlin, M. (). Alcohol use and job satisfaction among foodservice employees., 2015 Graduate Student Research Conference in Hospitality and Tourism. Tampa, Florida, USA.

Kaminski, K., Kitterlin, M., Moll, L. (). A qualitative comparison of foodservice employee drug use, 2015 Graduate Student Research Conference in Hospitality and Tourism. Tampa, Florida, USA.

Kitterlin, M., Moll, L., & Yoo, M. (2015). Alcohol use, job satisfaction, and job escapism drinking among foodservice employees., West Federation CHRIE Regional Conference, San Francisco, California. California, USA.

Kitterlin, M., Moll, L. (2015). Learning from our mistakes., 2015 International CHRIE Conference. Orlando , Florida, USA.

Williams, J., Kitterlin, M., Schoffstall, D., Brown, E. (2015). Surviving the early years of academia: teaching, research, service, and politics., 2015 International CHRIE Conference. Orlando, Florida, USA.

Schoffstall, D., Kitterlin, M., Williams, J., Brown, E. (2015). The balancing act between teaching and research: surviving the early years, 2015 International CHRIE Conference. Orlando, Florida, USA.

Thomas, J., Kitterlin, M., Lorenzo Del Valle, D. (2015). Cuba's future hospitality and tourism business., 2015 International CHRIE Conference. Orlando, Florida, USA.

Kaminski, K., Kitterlin, M., Cain, L. (2016). Foodservice employee drug use: a qualitative investigation., 2016 Graduate Student Research Conference in Hospitality and Tourism. Philadelphia, Pennsylvania, USA.

Kitterlin, M., Cain, L. (2016). Strategic sexual performance in the full-service restaurant industry., West Federation CHRIE Regional Conference. Denver, Colorado, USA.

Kitterlin, M., Cain, L. & Kaminski, K. (2016). A comparative exploration of illicit drug use inside and out of the foodservice industry., 2016 International CHRIE Conference. Dallas, Texas, USA.

Kitterlin, M., Cain, L. & Song, M. (). Workplace bullying in the foodservice industry: A qualitative follow-up. , 2017 ICHRIE SECSA Federation Conference . Miami, Florida, .

Kaminski, K., Kitterlin, M. (2017). A quantitative investigation exploring illicit drug use inside and out of the foodservice industry., 2017 ICHRIE SECSA Federation Conference. Miami, Florida, .

Taymayo, J., Kitterlin, M., Beckman, E. (2017). Unraveling the Success of Cuban Restaurateurs in Miami, 2017 ICHRIE SECSA Federation Conference. Miami, Florida, USA.

Brown, E., Kitterlin, M., Schoffstall, D. & Williams, M. (2017). Made it to associate professor, advice for those coming up and what’s next?, 2017 International CHRIE Conference. Baltimore, Maryland, USA.

REFEREED PRESENTATIONS

Moran, M., & Darby, P. , Kitterlin, M. (2012-2013). Concessions 2012: The New Normal, National Association of Concessionaires 2012 NAC Annual Convention & Trade Show. Tampa, Florida, USA, 06/22/2012.

Kitterlin, M., Cormany, D. (2012-2013). The Art of Guest Service. , Accurate Event Group 2012 Art Basel Miami Beach Training Seminar. Miami Beach, Florida, USA, 11/26/2012.

Kitterlin, M. (2015-2016). Millennials in the Workplace. , Revenue Management & Your Hotel: Beyond 2020 Conference. . Miami, Florida, USA, 04/07/2016.

BIOGRAPHY

Dr. Miranda Kitterlin is an Assistant Professor in the Chaplin School of Hospitality and Tourism Management at Florida International University, where she teaches graduate level Hospitality Management courses.  She received her doctoral degree in May of 2010 in Hospitality Administration from the University of Nevada, Las Vegas.  She holds a Master’s degree in Human Resources and a Bachelor’s degree in Hotel, Restaurant and Tourism Management from the University of Louisiana, Lafayette.  

Prior to beginning a career in academia, Dr. Kitterlin worked for 11 years in the lodging and food and beverage industries in Louisiana, Michigan, and Las Vegas.  What began on a whim as an entry-level front-of-house position quickly developed into operational management, sales, and human resources management roles, and a lifelong passion for Hospitality Management.  During her industry career, Dr. Kitterlin encountered a number of employee issues that led her to seek answers in academic research.  Each scholarly investigative venture fueled the desire to begin another, resulting in her decision to pursue a terminal degree and a future in academia.       

Her first educational venture was as an instructor as St. Landry Accelerated Transition School, where she designed a Hospitality and Tourism curriculum and skills certification program for the vocational educational program.  During her university level academic career, Dr. Kitterlin has taught both traditional and online Hospitality Management classes at the University of Louisiana, Lafayette, the University of Nevada, Las Vegas, James Madison University, and now Florida International University, where she teaches Master’s degree classes in Hospitality Industry Organizational Behavior, and Case Studies in Hospitality Management. 

Dr. Kitterlin’s research focuses primarily on Food and Beverage, Human Resources, and Organizational Behavior issues.  She has published on topics of foodservice industry employee selection and screening, employee behavior and perceptions, training needs of hospitality employees, food-safety education, and hospitality student learning styles. Much of her work centers on employee substance abuse and employment drug-testing in the hospitality industry. 

© 2013 Florida International University Chaplin School of Hospitality and Tourism Management. Designed By: Dale Gomez. Maintained by: Hospitality Technology Services